How a retainer relationship works
With a retainer contract, Infomineo provides a group of analysts to act as an extension of our clients’ team, offering maximum transparency, efficiency, flexibility, and knowledge-sharing while minimizing the “transaction cost,” eliminating the need to negotiate a contract for every request.
We put in place a dedicated team for each client composed of:
- A Manager who is the client’s main point of contact – He/she handles the requests, coordinates the staffing, coaches the team members, performs QA, and prepares a monthly reporting
- One or several analysts, translators and/or designers who deliver the hours of service the client has subscribed to
WIth the dedicated teams, our clients have access to all of Infomineo’s resources and capabilities (tools, databases, experts etc.)
Most of the time the clients work with the same Infomineo team members, but they can be rotated as needed (for ex. for specific expertise, language skills etc.)
Beyond the retained capacity the client can subscribe to a monthly package giving them access to all of Infomineo’s other services. The package converts into Service Credits which they can use for either more capacity on the retained service or any other of Infomineo’s services.
The retainers start with a 3-month pilot period which then converts into a one-year contract.
What benefits are there in engaging Infomineo on a retainer basis?
Quality of service
Access to the largest team of research/ design/ translation specialists in EMEA; Customized deliverables tailored to your specific needs; Proficient use of the best tools and sources for each service
Effectiveness & productivity
Effective execution of time-consuming tasks as Infomineo focuses on its core services 100% of the time; Continuous improvement by developing customized trainings and career trajectories to allow the best support possible to our clients
Flexibility & scaling
Flexibility in adjusting the scope and prioritizing tasks; Infomineo is a turnkey and scalable solution – the execution phase starts within days of an agreement and can scale up very quickly; Smooth and systematic handover process for replacement and scalability purposes
Time & Money
Utilizing the service hours to yield the maximum output (projects, database, newsletters, ad-hoc requests); Retainer rates are less than the ad-hoc and project rates; Payment takes place on a monthly basis